One Community Solutions is a pillar of the Toronto community, providing safety solutions and crisis intervention to its under-housed population. They believe in compassion and dignity, making it their mission to create a safer community for not just Toronto’s most vulnerable but also One Community Solutions’ workforce of 150 strong.

The wide range of knowledge and experience our ADP experts have helped guide strategic decisions and positions One Community Solutions in the same category as some of the largest organizations in our industry.

Mitchell Cawley, HR Manager
One Community Solutions

Challenges

  • Internal processes required refinement to create efficiencies and strengthen working relationships with local government and funding agencies.
  • Disparate systems resulted in gaps in financial and HR processes. Consolidation was required to bring everything under one platform for better reporting and oversight.
  • Without a formal performance management process, One Community was unable to provide and track learning opportunities for employees.

How ADP helped

  • ADP’s Comprehensive Services provided One Community Solutions with the HR guidance, insights and technology to solidify its place as a top-tier community services provider for years to come.

ADP Solutions

  • ADP Workforce Now Comprehensive Services

Building a roadmap for leadership

One Community was ready to make changes, and an in-person meeting at ADP headquarters solidified that they had found a partner that could help them. “ADP really got to the heart of our HR priorities. They weren’t just showing us a generic solution—they were customizing it to fit what we needed,” says Cawley. An introduction to Standout by ADP was eye-opening. It pinpointed strengths and weaknesses and offered a vision for how they could put those strengths into practice. “That level of engagement showed us clearly what we needed to fix, and ADP was there to help us develop and execute the plan to get where we needed to go.”

Filling in the HR gaps

Early in his tenure at One Community Solutions, Cawley knew he could make a difference by streamlining HR processes. Step number one was getting everything under one platform. Cawley recognizes that there are a lot of providers out there that specialize in individual HCM areas, but ADP Workforce Now Comprehensive Services allowed him to bring everything “under one hood.” He added: “Now that everything is housed in one platform and the systems are ‘talking’, we get better data, better reporting and eliminated the duplicated work we were doing.”

Adhering to strict funder procedures and guidelines

Another big selling point for Cawley was that ADP would customize solutions to help them remain compliant with their biggest funder, the city of Toronto. According to Cawley, Toronto has very strict scheduling guidelines and processes that community partners must follow.

At first glance, Cawley wasn’t sure he could use ADP’s scheduling module, rather than entering his employee’s hours worked into the City of Toronto’s scheduling platform. After thorough analysis and testing, performed by his ADP Comprehensive Services team, he quickly found that this was not the case. “We talked to the team, and they pieced together a package that worked for us and for the City of Toronto. Now we’re certain we’re complying with the city’s scheduling policies, confident we’ll pass any future audit and rest easy knowing our funding is no longer at risk.”

ADP also gives One Community Solutions a secure place to house important employee documentation. “As a recruiter, an employer and valued community partner, it’s important to demonstrate our fiscal acuity and capability to securely house data. ADP helps One Community Solutions stand out in the sea of local community services providers. This has helped us remain in good standing with the city and, in turn, be seen as a top-tier provider in the community.”