ADP Canada Co.’s Employer Services division (“ADP Canada”) is committed to meeting it obligations under the Accessibility for Ontarians with Disabilities Act (the “Act”) and the related Accessibility Standard for Customer Service (the “Customer Service Standard”). ADP Canada’s mission is to provide accessible services to people with disabilities in Ontario and ensuring that people with disabilities have the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
As part of ADP Canada’s commitment, we will make reasonable efforts to ensure that our policies, procedures and practices are consistent with the following principles:
Without limiting ADP Canada’s commitment to accessibility, ADP Canada’s policies and practices with respect to particular considerations are below:
Assistive devices
ADP Canada welcomes individuals with disabilities to use assistive devices to obtain, use or benefit from ADP Canada’s goods or services.
Communication
ADP Canada will communicate with people with disabilities in ways that take into account their disability.
Service Animals
Service animals are welcomed on ADP Canada’s premises. In the event a service animal must be excluded by law, ADP Canada will ensure that other measures are made available to enable the individual to access or use our goods or services.
Support Persons
Support persons are welcomed on ADP Canada’s premises. At no time will any individual with a disability be prevented from having access to their support person while on ADP Canada’s premises. No fee will be charged for support persons.
Notice of Temporary Disruptions
ADP Canada will provide notice in the event of a planned or unexpected disruption to services or facilities used or accessed by people with disabilities. Notices regarding temporary disruptions will include information regarding the reason for the disruption, the anticipated duration of the disruption, and information on any alternative facilities or services, if available. Notice will be provided by posting the information at a conspicuous place at our facilities, on our web site or by another reasonable method based upon the circumstances.
Feedback Process
ADP Canada welcomes feedback on the accessibility of our goods and services. Members of the public can provide feedback to ADP Canada by: (i) emailing ADP Canada at Canada.accessibility@adp.com ; (ii) calling ADP Canada at 416-207-2900; (iii) providing in-person feedback to any of ADP Canada’s staff; (iv) or by completing a feed-back form that will be available at ADP Canada’s offices.
Complaints will be addressed according to our organization’s regular complaint management procedures.
Training
ADP Canada will provide training to associates, volunteers and others who may be acting on our behalf, who deal with the public or any other third parties. Training will also be provided to all people who are involved in the development of ADP Canada’s policies, procedures and practices regarding the provision of goods and services.
Training will be provided on an on-going basis to associates as they are assigned applicable duties. Training will also be provided when there are changes to ADP Canada’s policies, practices or procedures.
Training will include:
ADP Canada will keep records regarding the training provided, including the dates on which training was provided and the individuals who completed the training.
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