case study

Customer service that goes above and beyond- no matter what

Working in the fast-paced and rigid arena of Amazon DSPs is a challenge British Columbia-based VCE Logistics enthusiastically accepts. But the one challenge owner Johnny Jett wasn’t ready for was making a mandatory change to ADP®. Change can be scary, but Johnny soon found immense confidence and trust in his ADP account manager, paving the way for a successful and meaningful partnership.

ADP has allowed for my payroll process to be more streamlined and it saves me time. Ultimately that is the most valuable thing in the world because it’s the only thing you can’t get more of. Using ADP creates time for me that was otherwise being utilized that I can now use in a different fashion. I’m very grateful for that.

Johnny Jett

Johnny Jett, Owner
VCE Logistics

The Challenge

  • Amazon mandated that VCE Logistics switch to ADP and the owner was not looking forward to the change.
  • Time - there’s so much that needs to be done, so much attention to fine detail, but there’s only so many hours in a day.
  • Drivers weren’t always good at recording their breaks.

How ADP Helped

  • ADP’s account management and onboarding team went above and beyond to ensure a proper set up; meeting Amazon’s strict compliance policy.
  • 85% of the payroll process is handled by ADP and the part that is done by VCE Logistics is easy and intuitive.
  • With the ADP kiosk app, VCE Logistics has reduced manual errors by 75-80%.

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